Website orders for print books are shipped via Royal Mail from our warehouse, Grantham Book Services, in Grantham, Lincolnshire. We ship to any address in the world. For orders placed before midday we endeavour to dispatch your items the same day. For orders placed after midday we aim to ship your books the next working day. Our warehouse is closed weekends and UK bank holidays. Postage and packing rates, and estimated delivery times are as follows:
- UK: £2.95 for the first item + £1.00 for each additional item in each shipment; allow up to 5 working days
- Europe: £6.80 for the first item + £2.00 for each additional item in each shipment; allow up to 4 weeks
- Rest of World: £10.00 for the first item + £5.50 for each additional item in each shipment; allow up to 6 weeks, postal services permitting
Please note, Grantham Book Services do not provide a tracked service so we are unable to advise you of progress after the order has been dispatched. We find their service very reliable in most parts of the world, but if you would like us to send your order via a tracked service please email us at firstname.lastname@example.org BEFORE you place your order and we will advise you of the cost.
If you’ve placed an order for a print book and have a question you can reach our warehouse customer services team by email at email@example.com .
If you have a question about an e-book or anything else, please contact us on +44(0)1753 893 444 or email us at firstname.lastname@example.org.
VAT in EU countries
Please note that, due to new rules in the EU, you will no longer pay any VAT due on physical books at the point of purchase. If VAT is applicable on physical books in your region, it may be charged to you at the point of delivery. Couriers are responsible for charging VAT and any import duties. In our experience so far, this happens rarely but it does happen and we regret we have no control over the system. We’re continuing to monitor the situation.
You may wish to contact your local authorities before placing your order, therefore, or purchase your books from an online retailer based in the EU (although of course in that case you won’t benefit from any discounts operating on our site). Ebooks are unaffected by these changes – these are sold inclusive of VAT and no delivery charges or import duties apply. Thank you for your understanding.
Ordered the wrong guide? Wasn’t what you expected? Bradt operates a 30-day returns guarantee. Return the guide in its original condition within 30 days of receipt and we’ll issue a full refund for the price you paid including the basic cost of postage.
Unfortunately, we’re unable to refund any enhanced delivery charges you have requested (e.g. delivery by courier) or your costs of returning the book to us.
To ensure your book is credited quickly, please send to:
Grantham Book Services
And please include the original invoice with returned books.
If you’d like to cancel your order please contact our warehouse at email@example.com as soon as possible. If your order has already been dispatched you will need to return the book in accordance with the instructions above.