Shipping & returns
Shipping and delivery
Website orders are shipped via Royal Mail from our warehouse, NBN international, in Plymouth, Devon. We ship to any address in the world. For orders placed before midday we endeavour to dispatch your items the same day. For orders placed after midday we aim to ship your books the next working day. Our warehouse is closed weekends and UK bank holidays. Postage and packing rates, and estimated delivery times are as follows:
- UK: free delivery; allow three to four working days
- Europe: £1.00 per item; allow seven to nine working days
- Rest of World: £3.00 per item; allow nine to twelve working days, postal services permitting
In a rush? Need your book yesterday? We can generally courier a book for around £25 per item. Phone our offices for assistance or a quote.
If you've placed your order and have a question you can reach our warehouse customer services team on +44(0)1752 202 301 or email cservs@nbninternational.com . Ask for Debbie Jones and to expedite your query please have your invoice number to hand, if you have one.
If you have a question about a book or anything else, please contact us on +44(0)1753 893 444, option 1 or at info@bradtguides.com.
Returns policy
Ordered the wrong guide? Wasn't what you expected? Bradt operates a 30-day returns guarantee. Return the guide in its original condition within 30 days of receipt and we'll issue a full refund for the price you paid. Unfortunately, we're unable to refund postage and packing charges. To ensure your book is credited quickly, please send to attn: Debbie Jones, 10 Thornbury Rd, Plymouth, Devon, PL6 7PP, United Kingdom.
If you'd like to cancel your order please contact our warehouse at cservs@nbninternational.com as soon as possible. If your order has already been dispatched we will refund the cost of the book, but cannot, however, refund the shipping charge.